Shipping Policy

How fulfillment works

We are a small, rider-run shop and we are just getting started. We do not stock most parts on our shelves yet.

When you place an order, we order your part from the manufacturer, inspect it when it arrives, then ship it to you. That means most orders take a little longer than a big warehouse that ships from stock — but you get the right part, checked by people who actually ride.

If a part happens to be in stock with us, we will ship it faster and let you know.

Processing time

Please allow 3–7 business days for processing while we order and receive your part from the manufacturer. If the manufacturer shows a backorder or a longer lead time, we will email you with an updated ETA.

Payment

Your payment method is charged at checkout.

Shipping methods & cost

Shipping is calculated at checkout based on weight, dimensions, and your delivery address. We ship to the contiguous United States only. You will receive a tracking number by email once your order ships.

Delivery issues

If your package arrives damaged, or items are missing, contact us within 7 days of delivery at sales@utvgritgarage.com or 801-520-6769 with your order number and photos of the packaging and part. We will help file a carrier claim and make it right.

Questions

Email sales@utvgritgarage.com or call 801-520-6769. We reply within 1 business day.